We want you to shop with confidence at Smart Store. If you are not fully satisfied with your purchase, please review our return policy below.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused
- In the same condition received
- In its original packaging
- With all accessories, manuals, and parts included
Non-Returnable Items
Some items may not be eligible for return, including:
- Used or damaged items
- Personal care items that have been opened or used
- Hygiene-related products
- Items missing original packaging or accessories
- Final sale or clearance items, where stated
Damaged or Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at storesmart293@gmail.com.
Please include:
- Order number
- Photos or video of the issue
- Description of the problem
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed to the original payment method. It may take 5–10 business days for the refund to appear, depending on your bank or payment provider.
Contact
Email: storesmart293@gmail.com
Phone / WhatsApp: +1 606 735 1661